Last updated: August 2026
At The Pinkyverse Boutique, every item is made with care and attention. Because many of our products are custom‑made or printed on demand, we keep our refund and return process simple and clear.
1. Returns
We accept returns only for items that arrive damaged, defective, or incorrect.
To qualify for a return:
- Contact us within 7 days of receiving your order
- Provide your order number and a photo of the issue
- The item must be unused and in its original condition
If approved, we will provide instructions for returning the item or replacing it.
2. Refunds
Refunds are issued in the following situations:
- The item arrives damaged
- The item is defective
- The wrong item was sent
- The item is lost in transit and confirmed by the carrier
Refunds are processed back to your original payment method once the issue is verified.
We do not offer refunds for:
- Buyer’s remorse
- Incorrect sizing chosen by the customer
- Custom or personalized items (unless damaged or defective)
3. Exchanges
We offer exchanges only for damaged, defective, or incorrect items.
If you need an exchange, contact us within 7 days of delivery with photos of the issue.
4. Order Changes & Cancellations
Because many items are made to order, orders can only be changed or canceled within 12 hours of purchase.
After production begins, cancellations are no longer possible.
5. Shipping Issues
If your package is marked “delivered” but you did not receive it:
- Check with neighbors or your local post office
- Wait 24–48 hours (sometimes carriers mark early)
If the package is confirmed lost by the carrier, we will replace the item or issue a refund.
6. Contact Us
For refunds, returns, or questions, contact us at:
hello@thepinkyverse.com
Please include your order number and photos if applicable.